Durham Tees Valley Airport is a trading name of: Durham Tees Valley Airport Ltd whose registered number is 2020423 and registered office is Durham Tees Valley Airport Ltd, Darlington, DL2 1LU.
Data Protection Information
We are registered under the Data Protection Act 1998 and any information you supply will be treated in accordance with that Act. You can obtain further information about data protection laws by visiting the Information Commissioner's website at http://www.ico.gov.uk/.
Information Gathered and its Use
We receive and store any information you enter on our website, or give us in any other way, for example through our branch network, or provided by you when giving us feedback. We use your contact details to communicate with you, we may also use your information to send you news about Our products and services or those of other carefully selected companies which we think may be of interest to you.
We may contact you by post, email, telephone or fax for these purposes. If you do not want to receive such communication you can opt-out during registration, by emailing us at email@example.com, or by following the unsubscribe instructions on the email. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.
Where you register with us you provide your name, address, email address and other contact details and they are available to you.
When you use the site we anonymously record the details of the pages you look at but this data is not personally identifiable. We use this data to monitor site traffic and analyse paths customers take through our site which enable us to improve the service we provide. This information is only used by us and is not passed to any other party.
Place of Processing
The personal information held by us is held on and processed by computers situated in the United Kingdom.
We have security measures in place to protect our customer database and access to this database is restricted internally. However, it remains your responsibility:
- to protect against unauthorised access to your log in details
- if you open more than one browser of the same type whilst using the website, to remember to close down all browser windows when you finish.
- if you share a computer with someone else or use a public Internet access then we advise you to delete the browsing history and log off the computer. This will help ensure any personal information stored temporarily in the computer's memory is lost.
Disclosure for Legal Reasons
We reserve the right to communicate such personal information as we hold to third parties which seek the disclosure of it, if we are requested to do so by law.
Links to Third Party Sites
Our site contains links to other sites. We are not responsible for the privacy practices, or the content of those websites. You should read the privacy policies of every website that collects data.
Log Files and Statistics
We may use IP addresses, URL's of requested resources, timestamps and HTTP user agents to analyse trends, administer the system and gather broad demographic information for aggregate use.
Legal Information and Your Agreement
Access by you of our web-site is confirmation that you have understood and agreed to be bound by all of these terms and conditions.
This web-site is prepared and issued in the United Kingdom and is intended for the information of United Kingdom residents only.
This web-site is for information purposes only and it's content is subject to change without notice.
Nothing on this web-site shall be deemed to constitute financial advice and in the event that you wish to have any such advice, you should contact a financial advisor.
Whilst we use all reasonable efforts to ensure that the information published on this website is accurate, current and complete at the date of publication, no representatives or warranties are made ( express or implied) as to the accuracy, currency or completeness of such information. We cannot accept responsibility ( to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this web-site or any other web-site to which it may be linked. We make not warranty that this web-site is free from errors, defects or viruses.
The entire contents of this web-site (except where applicable the crown copyright location maps) is our property and is subject to copy right with all rights reserved.
You may download or print individual sections of the web-site for personal use and information only provided that these properly indicate our copyright and other proprietary notices.
You may not reproduce ( in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever any information from this website without Our prior written consent.
There is no guarantee that any e-mail you send will be received by us or that the confidentiality of that e-mail will be maintained during internet transmission.
Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.
International Transfers of Personal Information
As the internet can be assessed world wide, if you are visiting the site from outside the UK, your visit will necessarily result in the transfer of information across international borders. By visiting this site and communicating electronically with us you are consenting to these transfers.
Q. Why Should I book my car parking on this site?
A. All our car parks;
- offer a Best Price Guarante, which means we promise you won’t find our products cheaperelsewhere!
- are on airport and we offer the closest parking to the terminals
- offer high levels of security, CCTV and 24/7 monitoring.
- are Park Mark Security awarded
- are official and operated by Durham Tees Valley Airport.
Q. What if my flight is delayed and I go over my pre-booked parking period?
A. You can pay for any additional parking time on your return.
Q. Do I need to hand my keys in?
A. No, we operate a ‘self-park’ policy, which means you park in the space you want, and keep your own keys.
Q. Are there any disabled facilities?
A. Disabled parking spaces are located at the front of the car park, they are subject to availability.
Q. Is there a maximum car size, or any height restrictions?
A. We have no height restrictions in this car park, however please not we do not allow trailers, or coaches in this car park. Any vehicles requiring more than one space must make a booking via the call center; 0844 871 7496
Q. What happens after I have made my booking?
A. You will receive an on screen confirmation, detailing booking reference and instructions, please print this page for your records as you’ll need this information at the airport. We will also send you a confirmation email.
Q. What payment methods are accepted for pre booking?
A. We accept Visa, Mastercard, Delta, Maestro,, Electron, Solo and AMEX for pre-booking. We are unable to accept any other form of payment via this website.
Q. I need to change my booking, what do I need to do?
A. You can change your booking dates via the online ‘Manage my Booking’ tool. We don’t charge an administration fee for changes! Please note, some products such as Price Buster are non-amendable – this is clearly displayed on the car park description page.
Q. I need to cancel my booking, what do I need to do?
A. You can cancel your booking via the online ‘Manage my Booking’ tool. However, please note we charge a £5.00 administration fee for cancellations. Please note, some products such as Price Buster are non-refundable – this is clearly displayed on the car park description page.
Q. My vehicle details have changed what do I do?
A. You can update/amend your vehicle details free of charge up to 24 hours before your parking commences, via the online ‘Manage my Booking’ tool.
Q. How can I contact you?
A. If you have any queries, please contact our Call Centre on Telephone: 0844 871 7496, 7 days a week from 8.00 a.m. to 9.00 p.m. Alternatively please email us at firstname.lastname@example.org
Q. What do I do upon arrival?
A. Durham Tees Valley Airport parking operates a credit card recognition system. Please ensure that you remember which debit or credit card you made the booking with and bring it with you to speed up your parking process. On arrival at the airport, please drive up to the car park entry barrier. Do not press the ticket button. Insert your debit or credit card in the entry barrier which will recognise your details from your online booking and allow you to enter the car park. Please bring a copy of this booking confirmation with you when arriving at the airport. If you do not have the card used to make the booking OR your card is not recognised, please do not insert a different card. Take a ticket to raise the barrier. Then please find a space to park and retain the ticket.
Q. What do I do on my return from holiday?
A. Upon your return to the airport after your flight, make your way straight to
your car and drive to the exit barrier. Please insert the same credit or debit card in the barrier as you used when you arrived (the credit or debit card you booked with). This will allow you to exit the car park quickly and without hassle. Otherwise, If you took a ticket upon entry, press the intercom button on the exit barrier and quote your booking reference. Although you no longer need your booking confirmation voucher, you are advised to bring it in case there is a system failure.
Q. What is the car parks address?
A. Durham Tees Valley Airport DL2 1LU
Q. How do I get to the car park?
A. Durham Tees Valley International Airport best accessed from A67 and can be easily accessed from the A1, A19 and A66. From the A67, take the airport roundabout, signposted for the airport. Follow the road over the railway bridge. When you come to the next roundabout follow signs for the On Airport parking.
Q. How are parking charges calculated on this website?
A.Pre booked Parking is charged per day or part thereof. For example if you are travelling on a Monday and returning the following Monday you will be charged for both Mondays. All prices shown are in GBP and include VAT at 20%. All pre-booked car parking charges are subject to a £2.50 booking fee. Car park charges will also vary according to;
- The time of year
- Location in regards to the terminal
- How far in advance you make your booking.
Q. Why is there no availability for the dates I am trying to book?
A. This could be because;
- The car park is fully booked for all or part of your stay
- You do not meet the booking conditions for that product
- Discounted products such as Price Buster are only available for certaindates and have a fixed allocation of spaces for these dates.
Q. Will my car be safe?
A. All our car parks are official, On Airport and managed by Durham Tees Valley Airport. We offer high levels of security, with high-tech CCTV systems, electronically controlled entry and exit barriers, and 24/7 monitoring. Furthermore, all our car parks have all been awarded the Park Mark award for safer parking so you can have the security of knowing your car will be safe whilst you are away. Cars are always parked at their owners' own risk, subject to the terms and conditions of the car park.
Q.I have a question not listed above, who do I contact?
A. For all other enquiries please call 0844 871 7496, 7 days a week from 8.00 a.m. to 9.00 p.m. alternatively please email us at email@example.com
DURHAM TEES VALLEY AIRPORT
TERMS AND CONDITIONS OF USE OF CAR PARKS
Entry to or use of the car parks at Durham Tees Valley Airport ("the airport") is subject to the current terms and conditions of Durham Tees Valley Airport Limited ("the company") and the airport byelaws regulating the use and operation of the airport and the conduct of all persons while within the airport. These conditions contain limited exemption clauses affecting all persons who enter or use the car parks. Copies are available for inspection on request.
Entry to and use of this car park is entirely at your own risk.
Customers are requested to read carefully the terms and conditions of entry to and the use of the car parks and to follow the procedures recommended in those terms and conditions which are for their benefit. Should you wish to make a complaint, you are requested to follow the complaints procedure set out in Condition No 3 which will ensure that your complaint is brought promptly to the attention of company staff.
1. THE COMPANY'S LIABILITY
Customers are asked to remember that a public car park is open to everyone. The company and its servants or agents reserve the right to refuse admittance to the airports car parks but the company cannot therefore guarantee the security of your vehicle or its contents.
1.1 the company, its servants or agents, will not accept liability in respect of any loss or theft of or from or damage to any vehicle or its contents howsoever caused save where the same is due to the negligence, wilful act or default or breach of statutory duty of the company, its servants or agents; and
1.2 the company, its servants or agents, will not accept liability howsoever caused in the respect of the death or of personal injury sustained by customers and others in the car parks save where the same is due to the negligence, wilful default or breach of statutory duty of the company, its servants or agents.
- Entry to and egress from the car parks should be obtained only through the designated entrances and exits and along designated routes.
- Customers should park vehicles only within designated bays, within authorized areas and so as not to cause obstruction.
- Bays reserved for disabled drivers should be used by disabled drivers only and vehicles parked in such bays must display appropriate disabled badges/windscreen stickers.
3. COMPLAINTS PROCEDURE
Should your vehicle suffer damage whilst in the car parks or should you lose the vehicle or any of your possessions from the vehicle whilst it is in the car parks, you are requested:
- to immediately to inform a member of the company's staff at the Airport Information Desk of the occurrence and also;
- in case of theft, immediately to inform the Police and
- to notify your insurers promptly.
If you consider that you have a claim against the company you must, within 72 hours of discovery of the loss or damage, give written notice providing full details of the occurrence to the Customer Services, Durham Tees Valley Airport, Darlington, Tees Valley, DL2 1LU
Before submitting a claim to the company, customers are requested to check Condition No 1 and to satisfy themselves that the subject matter of their claim falls within the company's areas of responsibility.
4. SECURING YOUR VEHICLE
Unless requested by the company or one of its employees for reasons not to do so, please
ensure that before you leave the car park:
- your vehicle is fully and securely locked
- that all windows and the sunroof of your vehicle are securely closed
- if your vehicle is fitted with a steering lock or similar device that it is engaged.
- Wherever possible please take your possessions with you when you leave your vehicle
- If you have to leave possessions in your vehicle, do not leave them where they are visible and ensure that they are as secure as possible.
6. COURTESY TO OTHER CUSTOMERS
Should you damage another customer's vehicle you are requested to report the matter immediately to a member of the company's staff at the Airport Information Desk and give them the registration number of both vehicles. Please remember that your car may one day be damaged so please do as you would be done to.
7. SAFETY IN THE CAR PARK
- Please drive carefully in the car parks and obey the directional signs. Vehicles should not be driven at a speed in excess of 10 miles per hour.
- After you have parked your vehicle please proceed to the nearest exit ways which are signposted. Do not wander about in the car park and keep a careful eye on your children and do not permit them to play in the car parks.
- Any caravans or large vehicles should report to the Airport Information Desk and ask for a member of company staff. Such vehicles should not attempt to enter or exit from the car parks without a staff member being present and without the authority of such staff member.
- The ticket issued is available only from the vehicle in respect of which it is issued. A ticket, including a season ticket, does not entitle the customer, unless otherwise specified, to any space in the car park or to priority over other customers. A season ticket is the property of the company to which it must be surrendered upon expiration or misuse.
- The company reserves the right to refuse to release any vehicle except on production of the parking ticket until it has made such enquiries as it considers reasonable. Failure to produce your ticket will therefore delay your departure.
- Customers who cannot produce their parking tickets on departure will be charged according to the current airport tariffs details of which can be obtained from the Airport Information Desk.
- In the interests of security tickets should not be left inside vehicles.
Persons who enter in to a contract with the company for the parking of a vehicle at the car park, whether by purchasing a ticket or otherwise, do so on behalf of themselves and all other persons having any proprietary possessory or other financial or material interest in the vehicle and its contents.
10.1 If a breach or infringement of any of these terms and conditions is committed by the user of the car parks then the company, or its servants or agents may at any time in their
absolute discretion immobilize any vehicle by means of a clamp fitted to a wheel of the vehicle.
10.2 The clamp will be removed from the wheel of the vehicle upon payment of a charge as determined from time to time by the company.
10.3 The company its servants or agents will not be liable for any damage caused to a vehicle as a result of a clamp having been fitted to the wheel of the vehicle, other than that which is attributable to wilful misconduct on the part of the company.
11. MOVING AND RELOCATING OF VEHICLES
11.1 The company reserves the right to move any vehicle within the car park by driving or otherwise to such extent as the company, its servants or agents, may in the exercise of its reasonable discretion think necessary to avoid obstruction or for the more efficient arrangement of its parking facilities at the car parks.
11.2 The company additionally reserves the right where the car parks have to be closed either permanently or temporarily in whole or in part or have to be evacuated in cases of
emergency, to remove any vehicle at any time to any other reasonably convenient car park within the control of the company.
11.3 To the extent that it may be necessary so to do in the exercise of their rights conferred upon the company under this condition, the company its servants or agents shall have the right to drive or otherwise take the vehicle on the public highway.
A vehicle in the car parks may be subject to a lien for all charges due or accruing from the
customer to the company, and a general lien for all and any monies from the customer to then company such lien to be in existence whenever the vehicle is in the car parks notwithstanding that it may from time to time have been removed for the car parks. If the said lien is not satisfied by the payment, within 30 days of notice given by the company of its intentions to sell the vehicles in default of payment, the company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all same owing to the company by the customer together with the expense of the sale and in connection with such sale the company shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in the possession of the company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his last known address, whether or not the same is actually received.
The user of the car parks agrees to indemnify the company in respect of any claim by a third
party arising out of the use of the car parks by the user his servants agents or passengers or
arising out of any act or omission whatsoever other than claims which are attributable to wilful misconduct or negligence on the part of the company.